NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next
Evening/Weekends/ Extended Hours
You can now see a GP or other healthcare professional during:
- Weekday evenings between 6.30pm and 8.00pm
- Saturdays and Sundays
Appointments may be available before 6.30pm in some areas.
To book an appointment, talk to your GP practice or visit their website. You may be able to get an appointment on the same day if required.
Depending on your area, you may be offered an appointment at one of these locations:
- your GP practice
- another local GP practice
- another local NHS service – such as a General Practice Hub
The surgery has extended hour appointments available on alternative Tuesday and Thursday evenings, based at Crown Street Surgery on our behalf. These are bookable via our receptionists, so please contact the surgery if you require evening appointments.